PRIVACY POLICY

Notice of Privacy

1. Identity and address of the Responsible

Juan Carlos Hernández Hernández better known as Sweet Home Care/IV Sweet Drip, with address at Privada Alcatraz Mz64 Lt02- # 8, Jardines Del Sur 5, 77533 Cancún, Q.R., is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

2. Purposes of data processing that we collect

The personal data that we collect from our clients or potential clients (hereinafter the User) will be used for the following primary purposes that are necessary for the service and/or product that you request:

a. primary purposes

i. To send you information regarding promotions, brand events, information from our business partners, offer you our products or services, being able to carry out commercial, marketing, statistical, satisfaction surveys and evaluation of our quality process, and prospective prospecting. to these purposes.

ii. Send advertising of products and services.

iii. To carry out studies on consumption habits, marketing, advertising or commercial prospecting, analyzing your information and carrying out market studies.

IV. To comply with the legal relationship or legal or authority requirements.

v. To contact you in order to carry out a satisfaction survey to find out your level of satisfaction and invite you to participate in the evaluation of our quality processes.

saw. Contact you for Recalls

vii. Contact you through various means of communication (social networks, data messages, text messages, whatsapp application, email, mobile and fixed telephony) to send you information regarding the acquisition of services.

vii. Contact you to validate the quality of your personal data, that is, validate that they are accurate, complete, correct and up-to-date.

ix. To follow up on requests, claims and/or complaints.

xi. For service appointments.

b. Secondary purposes

ii. To carry out studies on consumption habits, marketing, advertising or commercial prospecting, analyzing your information and carrying out market studies.

iii. To send you advertisements for products and services of the IV Sweet Drip brand.

In case you do not want your personal data to be processed for these additional purposes, please send to the following email address: hola.sweethomecare@gmail.com

The refusal to use your personal data for these secondary purposes may not be a reason for us to deny you the services and products you request or contract with us.

3. Personal data that is collected

To carry out the purposes described in this privacy notice, we will use the following categories of personal data:

Identification data
Contact information
Adress
Labor data
Data on the needs of the required product or service
Payments

4. Communication and transfer of personal data

a. Communication

We inform you that your personal data is shared inside and outside the country with the following people, for the primary and secondary purposes described in this Privacy Notice:

With our suppliers: Hosting, customer service, market research and information technology companies.

We inform you that for the communication of your personal data to the aforementioned third parties, in terms of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, we do not require your consent.

b. Transfer of personal data

Juan Carlos Hernández Hernández, may transfer inside and outside the country your personal data collected to the following people, you may also transfer your personal data in the cases specifically provided for in the Law.

Transfers without the need for consent: To comply with the primary and secondary purposes established in this Privacy Notice, Juan Carlos Hernández Hernández may transfer your collected personal data.

We inform you that if you do not express your refusal to the email hola.sweethomecare@gmail.com within a period of five calendar days from the acceptance of this privacy notice, we will understand that you have given us your consent.

5. Means and Procedure for the exercise of ARCO Rights

a. Media

You have the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request through the following means: hola.sweethomecare@gmail.com

b. Process

1. "The request" must be duly completed and accompanied by the documentation that proves the personality of the complainant.

2. If "The Request" received is insufficient or erroneous to meet it, or if the documents referred to in "The Request" are not attached, Juan Carlos Herández Hernández will have a period of five calendar days following receipt " The Request” to require you to provide the elements or documents necessary to process it once, for which you will have a period of ten days to meet the request counted from the day after receiving the request. request. If no response is given within said period, the corresponding “The Request” will be deemed not submitted.

3. If "The Request" is duly completed and accompanied by the documentation that demonstrates the personality of the owner, Juan Carlos Hernández Hernández within a maximum period of twenty days, counted from the date on which the request for access, rectification, cancellation or opposition, Atomic Marketing will notify the owner of the determination made regarding "The request".

4. If "The Request" is appropriate, IV Sweet Drip will make the determination effective within a maximum period of fifteen days from the notification of the determination.

5. The aforementioned terms may be extended for an equal period when justified by the circumstances of the case.

The contact details of the person or department of personal data, which is in charge of processing the requests for ARCO rights, are the following:

a) Protection of personal data Juan Carlos Hernández Hernández

b) Address: Privada Alcatraz Mz64 Lt02- # 8, Jardines Del Sur 5, 77533 Cancún, Q.R.,

c) Email: hola.sweethomecare@gmail.com

6. Means and Procedure to revoke consent to the processing of your data

You can revoke the consent that, if applicable, you have given us for the processing of your personal data. However, it is important that you bear in mind that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation we may require to continue processing your personal data. Likewise, you must consider that, for certain purposes, the revocation of your consent will imply that we cannot continue providing the service you requested, or the termination of your relationship with us.

To revoke your consent, you must submit your request through the following electronic means: hola.sweethomecare@gmail.com

7. Options and means to limit the use or disclosure of your data

In order for you to limit the use and disclosure of your personal information, we offer you the following means:

If you wish to stop being contacted to receive advertising or for marketing and/or prospecting purposes, you can do so through the exclusion list of "People who do not wish to be contacted". For more information send an email to the following address: hola.sweethomecare@gmail.com

Likewise and additionally, we inform you that you can limit the use and disclosure of your information in the following means:

Public Registry to Avoid Publicity, for more information consult the PROFECO website.

8. Use of tracking technologies on our website

We inform you that on our website we use our own cookies to improve our service and show advertising related to your preferences by analyzing browsing habits. Our policy describes the cookies we use and how you can change your preferences.

The cookies we use allow us to recognize users who visit the site several times and their important data so that you do not have to enter the same information more than once. They help us understand user traffic patterns on our website so that we can optimize navigation.

We may use cookies to collect information about the use of our website. Those cookies may be used to collect detailed technical information such as the last page viewed, the number of pages viewed, whether email communications were opened, which parts of our website or email communications were clicked on, and the time interval. between clicks.

We also use cookies that enable various useful features on our website, to deliver advertisements more relevant to you and your interests. These cookies may collect detailed information about your browsing habits on our website. They can also be used to recognize when you visit our website again.

What happens if you disable cookies?

If you block or delete cookies, we may not be able to restore your preferences or personalized settings that you have previously specified, and our ability to personalize your online experience may be limited.

To disable cookies or change your browser settings please go to our Cookies Policy.

For more information on the use of these technologies, send an email to the following address: hola.sweethomecare@gmail.com